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Design Thinking: The Essentials

Design Thinking: The Essentials

Learn how to apply creative and relevant solutions using design thinking techniques. This course introduces the essentials of design thinking approaches to enhance your innovation and strategy toolkit.

About this course

Forward thinking practitioners and workplaces utilise innovative ways of designing and applying solutions through human centred strategy, policy, plans and initiatives. This course will equip you with the skills and confidence to turn good ideas into sustainable and improved outcomes with users/customers at the heart of your thinking and implementation. 

You will acquire foundational design thinking skills from expert practitioners, which will allow you to introduce new ways of working across your teams and organisations, generate more creative and relevant solutions and make better strategic decisions. You will be able to apply design thinking methodology to real world challenges and gain an invaluable understanding of delivering better outcomes and/or services in co-creation with your communities, customers and stakeholders.

Course structure 

In this course, you will be introduced to ideas to inspire new ways of human-centred working and tools to kick-start innovative improvement solutions. Each session will include:

  • An introduction to key elements of the 5-stage design thinking process
  • Case studies and/or live examples
  • Tools for you to take away and apply in practice.

Participants will be set a live challenge relevant to their work in the period between module 2 and 3.

The following content will be covered during the course:

Module 1: Define

  • Introduction to design thinking
  • Example case study
  • Tool: Mindmap.

Module 2: Empathy

  • Capturing insights
  • Example discussion guide
  • Tool: Deep listening and questioning.

Module 3: Ideation

  • Understanding opportunity spaces
  • Example case study
  • Tool: Live brainstorming.

Module 4: Prototype

  • Test and learn
  • Example blueprint
  • Tool: Harvesting for prototypes.

Module 5: Engagement

  • The value of co-creation
  • Case study conclusions
  • Tool: Mapping what's next.

Learning outcomes

At the completion of this course you will have developed:

  • Foundational understanding of the design thinking process
  • Skills in human-centred design and co-creation models
  • An ability to utilise the right tools at the right time
  • Working knowledge of design thinking examples and case studies
  • An appreciation of the value of innovation
  • Confidence to apply design thinking in practice.


Full price: $585 (GST-free)*

*Price subject to change. Please check price at time of purchase. 

Delivery style

This design thinking course will be delivered as an interactive workshop consisting of an instructor-led lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the trainer in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Our face-to-face courses are delivered on UTS campus. Location details and teaching materials will be made available to participants prior to the course. 

In-house training solutions

This course can also be customised and delivered in-house. Find out more >

Enrolment conditions

Who is this course for?

This course is designed for professionals seeking a foundational understanding of design thinking in practice. It is suitable for those who seek skills in innovation, strategy, policy and business improvement initiatives, as well as those who seek community and social outcomes. The course is also suitable for new or existing project teams who are looking to challenge their design thinking skills as they work on live challenges together.



25 May




6 hrs


6 hours

Make an enquiry

Have a question?

Meet the Expert

Tish Creenaune

Tish Creenaune
Senior Manager at the Institute for Public Policy and Governance

Tish Creenaune is a Senior Manager at the Institute for Public Policy and Governance. Tish is a highly regarded and experienced public sector executive with over 30 years working in the education and training, innovation, communities and social policy fields as a policy planner and strategic project manager leading change projects and reform. She has worked closely with senior officers in government agencies and Government Ministers in leading the implementation of policy and delivered on social, innovation, community and educational outcomes through influencing a diverse range of stakeholders.

Tish was the founding Director of the Catalyst Lab Innovation Program, the first NSW education innovation lab leading the exploration, design and scaling of innovative education ideas and incubator for innovation in education, providing a structured process to trial and prototype new ideas. She is a skilled facilitator in design thinking and innovation: developing and customising innovation processes and methodologies to solve for complex problems.

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Book a session

Thu 25 May 2023 -
Thu 25 May 2023
Expert: Tish Creenaune
  • This course will be delivered at the UTS City campus.
  • On-campus
  • 1 session, 6 hours total
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Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.