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Community Consultation and Engagement: Getting it Right

Community Consultation and Engagement: Getting it Right

Using an outcome-based approach, you'll learn how to project manage & tailor effective quality consultation principles & practices to meet the requirements of your project & agency. You'll learn how to systematically scope & design a fit-for-purpose consultation process, as well about different engagement options, including how to engage to scope & design a fit-for-purpose consultation process systematically & about different engagement options, including engaging with hard-to-reach groups. Also, you'll explore how to present impactful engagement findings to influence & guide decision-makers.

About this course

If your work impacts the community, it helps to first understand their views on the issue. In this community consultation and engagement course you will learn how to better inform government and organisational decision-making to achieve the best internal and external result. 

Key benefits of this course

This course will benefit any individual involved in designing, delivering or using community engagement and stakeholder consultations.


Full price: $685 (GST-free)*

*Price subject to change. Please check price at time of purchase. 

Discounts are available for this course. For further details and to verify if you qualify, please check the Discounts section under Additional course information.

Enrolment conditions

Additional course information

Course outline

This community consultation and engagement course will cover the following content:

Introduction to stakeholder engagement

  • What is stakeholder engagement
  • Engagement spectrum: purposes and types of engagement
  • What makes for quality engagement
  • How to support quality engagement within organisations
  • Common engagement terms and methodologies in use in Australia
  • Participation barriers, research risks, limitations and qualifications
  • Where and when to start

Engagement planning and design

  • Use of a staged, project management approach to engagement, covering:
    • Scoping/ Identifying
    • Designing
    • Undertaking
    • Distilling
    • Reporting
    • Communications and Feedback
  • How to select fit-for-purpose engagement methods
  • Bringing your plan into action

Engagement methods and tools

  • Clarity of purpose and method alignment (IAP2)
  • About human research ethics and use of discussion guides
  • Common engagement methods, including key considerations and tips related to hosting:
    • Stakeholder meetings
    • Focus groups and interviews
    • Online surveys
    • Other digital and emerging options
    • Importance of informal techniques.
  • Essentials of respectful feedback and active listening
  • 101 of managing difficult people and challenging interactions

Communicating with clarity and impact

  • Presenting engagement findings for decision makers
  • How to write with impact
  • Sample report formats and presentation strategies
  • Trouble shooting and Q&A.

Course learning objectives

On completion of this community engagement course participants will have increased knowledge, understanding and skills in the following:

  • Ability to effectively plan community consultation and engagement within a project management framework
  • Awareness of the key steps involved in planning and implementing relevant outcomes-based community engagement and stakeholder consultations
  • Identify how to use the right engagement tool at the right time for the right audience
  • Confidence to write and pitch for impact when using engagement outcomes in advice to decision makers, including elected officials.

Additional information

This course will be delivered at the UTS campus. Location details and teaching materials will be made available to participants prior to the course. 

Contact us

Who is this course for?

This course will benefit any individual involved in designing, delivering or using community engagement and stakeholder consultations.



31 May




8 hrs



Make an enquiry

Have a question?

Meet the Lead Academic

Edwina Deakin

Edwina Deakin
Senior Manager Advisory at the UTS Institute for Public Policy and Governance

Edwina Deakin is currently a Senior Manager Advisory at the UTS Institute for Public Policy and Governance. She is the Project Manager and a lead author of the new IPPG Community Engagement for Impact Guide.

Edwina has been involved in commissioning, designing and delivering community engagement activities for over 25 years - as a NSW government policy director, social policy consultant and community engagement trainer. Edwina has worked with a wide range of organisations - undertaking over 30 major consultation projects: including various state-wide and local government area engagement activities. Edwina holds BA Honours degree, a Masters in Communications, Graduate Diploma in Education, and a Certificate IV in Training and Assessment.

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Book a session

Wed 31 May 2023 -
Wed 31 May 2023
Expert: Edwina Deakin
  • This course will be delivered at the UTS City campus. (NSW)
  • On-campus
  • 1 session, 8 hours total
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Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.