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Community Consultation and Engagement: Getting it Right



03 November


On Campus (Sydney)


1 day


8 hrs

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Lead Presenter

Edwina Deakin

Edwina Deakin
Senior Manager Advisory at the UTS Institute for Public Policy and Governance

Edwina is a Senior Manager Advisory at the UTS Institute for Public Policy and Governance and Centre for Local Government. She is the Project Manager and a lead author responsible for updating the IPPG resource Conducting Impactful Service Review Guide due out in the second half of 2022.

Edwina has been involved in commissioning, designing and delivering service and program evaluation for over 25 years as a NSW government policy director, and social policy consultant. She has worked extensively as a policy and governance policy advisor and project manager.

Edwina has worked with a wide range of organisations, leading over 30 major evaluation projects for federal, atate and local government authorities and peak bodies. For over two decades she has worked as a professional adult trainer and capacity building advisor and coach. 

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If your work impacts the community, it helps to first understand their views on the issue. In this community consultation and engagement course you will learn how to better inform government and organisational decision-making to achieve the best internal and external results.

About this course

During this community engagement course, you will learn how to project manage and tailor effective quality consultation principles and practices using an outcome-based approach, to meet the requirements of your project and agency. You will learn how to systematically scope and design a fit-for-purpose consultation process and investigate different engagement options, including engaging with hard-to-reach groups. Additionally, you will explore how to present impactful engagement findings to influence and guide decision-makers.

Key benefits of this course

This course will benefit any individual involved in designing, delivering or using community engagement and stakeholder consultations.


Full price: $685 (GST-free)*

*Price subject to change. Please check price at time of purchase. 

Enrolment conditions

Course purchase is subject to UTS Open Terms and Conditions. 

COVID-19 response 

UTS complies with latest Government health advice. Delivery of all courses complies with the UTS response to COVID-19.

Additional course information

Course outline

This community consultation and engagement course will cover the following content:

Introduction to stakeholder engagement

  • What is stakeholder engagement
  • Engagement spectrum: purposes and types of engagement
  • What makes for quality engagement
  • How to support quality engagement within organisations
  • Common engagement terms and methodologies in use in Australia
  • Participation barriers, research risks, limitations and qualifications
  • Where and when to start

Engagement planning and design

  • Use of a staged, project management approach to engagement, covering:
    • Scoping/ Identifying
    • Designing
    • Undertaking
    • Distilling
    • Reporting
    • Communications and Feedback
  • How to select fit-for-purpose engagement methods
  • Bringing your plan into action

Engagement methods and tools

  • Clarity of purpose and method alignment (IAP2)
  • About human research ethics and use of discussion guides
  • Common engagement methods, including key considerations and tips related to hosting:
    • Stakeholder meetings
    • Focus groups and interviews
    • Online surveys
    • Other digital and emerging options
    • Importance of informal techniques.
  • Essentials of respectful feedback and active listening
  • 101 of managing difficult people and challenging interactions

Communicating with clarity and impact

  • Presenting engagement findings for decision makers
  • How to write with impact
  • Sample report formats and presentation strategies
  • Trouble shooting and Q&A.

Course learning objectives

On completion of this community engagement course participants should have increased knowledge, understanding and skills in the following:


  • Ability to effectively plan community consultation and engagement within a project management framework
  • Awareness of the key steps involved in planning and implementing relevant outcomes-based community engagement and stakeholder consultations
  • Identify how to use the right engagement tool at the right time for the right audience
  • Confidence to write and pitch for impact when using engagement outcomes in advice to decision makers, including elected officials.

Onsite logistics

This course will be delivered at the UTS campus. Location details and teaching materials will be made available to participants prior to the course. 

Contact us

Who is this course for?

This course will benefit any individual involved in designing, delivering or using community engagement and stakeholder consultations.

Book a session

Fri 03 Nov 2023 -
Fri 03 Nov 2023
Expert: Edwina Deakin
  • UTS City Campus. Click on the underlined sessions and hours total link below to reveal specific session details.
  • On Campus (Sydney)
  • 1 session, 8 hours total

Enrolments close 9am Friday 3 November 2023 AEDT or when all places have been filled, whichever occurs first.

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Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.