Key benefits of this course
This course will benefit any individual involved in designing, delivering or using community engagement and stakeholder consultations.
Digital badge and certificate
A digital badge and certificate will be awarded following the successful completion of any necessary tasks or assessments to demonstrate acquired learning of the short course or for meeting attendance and/or participation requirements.
Learn more about UTS Open digital badges.
Price
Full price: $698 (GST-free)*
*Price subject to change. Please check price at time of purchase.
Discounts are available for this course. For further details and to verify if you qualify, please check the Discounts section.
Discounts
Discounts are available for this course as follows:
- 10% discount for UTS staff, alumni and students
Discounts cannot be combined and only one discount can be applied per person per course session. Discounts can only be applied to the full price. Discounts cannot be applied to any offered special price.
How to enrol and obtain your UTS staff, alumni or student discount
Please contact the team at support@open.uts.edu.au with either your staff or student number.
If you are eligible for a UTS alumni or student discount, please ensure you have provided your UTS student number during checkout.
If you are an alumni and have forgotten your UTS student number, email support@utsopen.uts.edu.au with your full name, UTS degree and year of commencement.
Enrolment conditions
Course purchase is subject to UTS Open Terms and Conditions.
Additional course information
This community consultation and engagement course will cover the following content:
Introduction to stakeholder engagement
- What is stakeholder engagement
- Engagement spectrum: purposes and types of engagement
- What makes for quality engagement
- How to support quality engagement within organisations
- Common engagement terms and methodologies in use in Australia
- Participation barriers, research risks, limitations and qualifications
- Where and when to start
Engagement planning and design
- Use of a staged, project management approach to engagement, covering:
- Scoping/ Identifying
- Designing
- Undertaking
- Distilling
- Reporting
- Communications and Feedback
- How to select fit-for-purpose engagement methods
- Bringing your plan into action
Engagement methods and tools
- Clarity of purpose and method alignment (IAP2)
- About human research ethics and use of discussion guides
- Common engagement methods, including key considerations and tips related to hosting:
- Stakeholder meetings
- Focus groups and interviews
- Online surveys
- Other digital and emerging options
- Importance of informal techniques.
- Essentials of respectful feedback and active listening
- 101 of managing difficult people and challenging interactions
Communicating with clarity and impact
- Presenting engagement findings for decision makers
- How to write with impact
- Sample report formats and presentation strategies
- Trouble shooting and Q&A.
On completion of this community engagement course participants should have increased knowledge, understanding and skills in the following:
- Ability to effectively plan community consultation and engagement within a project management framework
- Awareness of the key steps involved in planning and implementing relevant outcomes-based community engagement and stakeholder consultations
- Identify how to use the right engagement tool at the right time for the right audience
- Confidence to write and pitch for impact when using engagement outcomes in advice to decision makers, including elected officials.
This course will be delivered at the UTS campus. Location details and teaching materials will be made available to participants prior to the course.
