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Complex Problem Solving and Communication



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On Campus (Sydney)


12 wks


Avg 8 hrs/wk

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Become a creative, critical, and strategic thinker with a short course designed to level up your analytical skills. This course will equip you with a structured approach to complex problem-solving in the digital era, preparing you to add value in your current and future roles.

About this course

Complex problem-solving has been identified as one of the top three future of work skills. This highly interactive course will prepare you to become a structured thinker and planner who can design, develop, and apply solutions to wicked problems.

Learn the complex problem-solving approaches used by the world’s top management consultancies. You will explore the fundamental concepts of structured thinking and planning and the biases that inhibit effective decision making. You will gain the skills to construct structured communication that provide a blueprint for success for your firm and your clients.

By the end of the course, you’ll be ready to develop realistic and achievable solutions within any workplace environment.

Key benefits of this course

This course has been designed to equip you to:

  • Apply structured thinking and planning tools to identify challenges and create solutions for your firm and clients
  • Enhance your research skills to critically assess different data types to gain in-depth insights relevant to specific challenges
  • Improve your problem-solving skills as you gain the tools for structured analysis
  • Construct and effectively communicate a strategic and persuasive argument for a specific audience.


Full price: $1890 (GST free)*

*Price subject to change. Please check price at time of purchase. 

Discounts are available for this course. For further details and to verify if you qualify, please check the Discounts section under Additional course information.

Enrolment conditions

Course purchase is subject to UTS Open Terms and Conditions. 

COVID-19 response 

UTS complies with latest Government health advice. Delivery of all courses complies with the UTS response to COVID-19.

Additional course information

Course outline

Spread over three months, in this course you will be guided as you learn to solve a real-life work problem.

  • This course will officially commence on the 5th of June when you will have access to the online course content, giving you the opportunity to go through the pre-readings and activities before the first face-to-face workshop on campus
  • You will come to the UTS Campus in Sydney for three face-to-face workshops where you will be able to see the frameworks in action and the opportunity to practice them yourself
  • You will be guided as you work on designing and developing solutions to your real-life work problem
  • This course has been designed to enable you to engage with the course facilitator and your cohort both online and face-to-face allowing for a richer learning experience

Course learning objectives

By the end of the course, you will be able to

  • Apply structured thinking and planning tools to identify challenges and create solutions
  • Research and critically assess different data types to gain insights relevant to specific challenges
  • Construct and effectively communicate a strategic and persuasive argument for a specific audience


To complete this online course, you will need a personal computer with adequate internet access and sufficient software and bandwidth to support web conferencing. You will also require an operating system with a web browser compatible with Canvas, Zoom and Microsoft Teams.


Discounts are available for this course as follows:

15% discount for 3+ participants from the same organisation

Discounts cannot be combined and only one discount can be applied per person per course session. Discounts can only be applied to the full price. Discounts cannot be applied to any offered special price. 

How to obtain your discount voucher code

If you are eligible for any of the external discounts, you will need to contact UTS Open Support, in order to receive a discount voucher code to use for registration

How to apply your discount voucher   

  • Add this course to your cart 
  • Click on "View Cart" (blue shopping trolley at top right of screen). You will need to sign in or sign up to UTS Open 
  • Enter your eligible code beneath the "Have a voucher code?" prompt and click on the blue "Apply" button 
  • Verify your voucher code has been successfully applied before clicking on the blue "Checkout" button. 

On-campus and onsite course logistics


If you have any specific accessibility requirements, please contact

Transport and parking options

Our campus can be accessed by multiple public transport options including train and buses, both in walking distances. For more information, please use the Transport NSW Trip Planner.

On-site parking is not available. Paid parking are located nearby

Contact us


Who is this course for?

This course is suitable for professionals across a wide range of industries with an interest in consulting, problem solving, analysis, persuasive communication, and critical and creative thinking, including:

  • Leaders with an interest in operational and strategic planning and management
  • Marketing and sales professionals seeking evidence-based decision-making skills to better serve their clients
  • Entrepreneurs and start-up employees with an interest in effective data gathering and analysis
  • Information technology professionals, Product Developers and Product Managers who want to create strong feedback loops between product users and improvement initiatives
  • Other professionals looking to develop their consulting skills to address external or internal consulting needs.
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Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.