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Short Course

Complex Problem Solving and Communication

Become a creative, critical, and strategic thinker with a short course designed to level up your analytical skills. This course will equip you with a structured approach to complex problem-solving in the digital era, preparing you to add value in your current and future roles.

About this course

Complex problem-solving has been identified as one of the top three future of work skills. This highly interactive short course will prepare you to become a structured thinker and planner who can design, develop, and apply solutions to an array of challenges. You’ll explore the fundamental concepts of structured thinking and planning, and the biases that hinder effective decision making, to build structured narratives that provide a blueprint for success.

Key benefits of this course

Course content is delivered by world-leading academics in the Plus UTS Business Futures and supported by project managers from a range of industry organisations. Using a range of transdisciplinary consulting tools and techniques employed by the world’s top management consultancies, as well as transdisciplinary methods of inquiry, you’ll learn to:

  • Critically evaluate data
  • Synthesise multiple perspectives into your problem-solving processes
  • Test assumptions
  • Construct and communicate persuasive arguments
  • Document your findings in an actionable business plan.


Full price: $1820*

*Price subject to change. Please check price at time of purchase. 

Discounts are available for this course. For further details and to verify if you qualify, please check the Discounts section under Additional course information.

Enrolment conditions

COVID-19 response 

Additional course information

Course outline

The subject is delivered through a mix of online learning, 16 hours live online webinars and online consultations.

Students have access to online resources, and self-directed learning activities and are expected to study online content provided via the UTS learning management system. They are required to complete online learning activities, which will help identify knowledge gaps and inform discussions. Webinars are designed to present the theory and practice of the subject content. Students are required to complete pre-work activities before attending webinars. Discussions focus on the application of concepts, techniques and tools.

Ongoing general and individual feedback will be provided throughout the subject via consultation sessions. A summative assessment provides feedback on students' comprehension and application of learning. Students also receive formal feedback on assessment tasks.

Complex Problem Solving: This is an 8hr online, self-paced module on the process, frameworks and tools for structured thinking and problem solving. The content will help participants work in their teams to define, disaggregate and analyse the problem related to their strategic challenge. This module will be completed before participants attend the workshop for module 3.

Course learning objectives

By the end of the course:

  • You’ll be ready to develop realistic and achievable solutions within any workplace environment.
  • Apply structured thinking and planning tools to identify challenges and create solutions
  • Research and critically assess different data types to gain in-depth insights relevant to specific challenges
  • Construct and effectively communicate a strategic narrative


To complete this online course, you will need a personal computer with adequate internet access and sufficient software and bandwidth to support web conferencing. You will also require an operating system with a web browser compatible with Canvas, Zoom and Microsoft Teams.


Discounts are available for this course as follows:

  • Multiple enrolments from the same organisation:
    • 15% discount for 3+ participants from the same organisation

Discounts cannot be combined and only one discount can be applied per person per course session. Discounts can only be applied to the full price. Discounts cannot be applied to any offered special price. 

How to obtain your discount voucher code

  • If you are eligible for any of the external discounts, you will need to contact UTS Open Support, in order to receive a discount voucher code to use for registration

How to apply your discount voucher   

  • Add this course to your cart 
  • Click on "View Cart" (blue shopping trolley at top right of screen). You will need to sign in or sign up to UTS Open 
  • Enter your eligible code beneath the “Have a code?” prompt and click on the blue "Apply" button 
  • Verify your voucher code has been successfully applied before clicking on the blue "Checkout" button. 

On-campus and onsite course logistics

Catering provisions and dietary requirements:

As part of your enrolment, we will provide you with Morning Tea, Lunch, and Afternoon tea. If you have particular dietary requirements, please ensure you confirm these with our staff prior to attending your course so that we can arrange for our caterers to provide you with delicious alternatives. Please send all dietary requirements to


If you have any specific accessibility requirements, please contact

Transport and parking options

Our campus can be accessed by multiple public transport options including train and buses, both in walking distances. For more information, please use the Transport NSW Trip Planner.

On-site parking is not available. Paid parking are located nearby

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Who is this course for?

This short course is suitable for professionals across a wide range of industries with an interest in consulting, problem solving, analysis, persuasive communication, and critical and creative thinking, including:

  • Leaders with an interest in operational and strategic planning and management
  • Marketing and sales professionals seeking evidence-based decision-making skills to better serve their clients
  • Entrepreneurs and start-up employees with an interest in effective data gathering and analysis
  • Information technology professionals, product developers and product managers who want to create strong feedback loops between product users and improvement initiatives
  • Other professionals looking to develop their consulting skills in order to address external or internal consulting needs.






26 wks


Avg 8 hrs/wk

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