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Designing out Problems

$ 290.00


Start anytime




7 hrs


7 hrs

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Meet the Expert

Dr Lindsay Asquith

Dr Lindsay Asquith
Director, Design Innovation Research Centre

Lindsay is an experienced workshop facilitator and researcher who has worked closely with public sector organisations for a number of years on complex problem solving. She initiated a design think tank at the City of Sydney where she worked as Night Time City Project Manager. She is currently director of the Design Innovation Research Centre.

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We live in exciting times - yet living and working now isn’t always easy. Problems today are complex and dynamic and require a shift away from static thinking. This short course will teach you how to solve complex, networked and dynamic problems across a wide range of industries, using the frame creation methodology as a tool for innovation.

About this course

Complex problems can be found in every profession, as well as our personal lives. In this short course we’ll use a range of design tools and techniques to help you develop new ways of seeing the world, as well as new ways of thinking and acting. You will learn to use the 'frame creation' methodology – a nine-step process created by UTS Professor, Kees Dorst. This methodology goes beyond common design thinking techniques by focusing on the ‘framing’ of the problem situation. When you unlock new ways to see the problem in this manner, more innovative and sustainable solutions can be found.

Our emphasis is on learning through experience. You will reflect on what you have learnt and apply it to real world situations. This course draws on the practical experience of the UTS Design Innovation Research Centre in applying the frame creation methodology to real-world problems over the past decade. This work has led to break-through innovation in the design of products, built environments, services, organisational change and future visions. You will also hear from UTS Professor Kees Dorst, an internationally recognised design expert and you’ll be able to download templates and resources as a toolkit to apply to your own design problems beyond this course.

This course is for motivated professionals who are energised by innovation and are interested in learning about frame creation and its uses in problem solving.


Full price: $290 (GST-free)*

*Price subject to change. Please check price at time of purchase. 

Discounts are available for this course. For further details and to verify if you qualify, please check the Discounts section under Additional course information.

Enrolment conditions

Course purchase is subject to UTS Open Terms and Conditions. 

COVID-19 response 

UTS complies with latest Government health advice. Delivery of all courses complies with the UTS response to COVID-19.

Additional course information

Course outline

This short course is delivered online, through self-directed learning over approximately 7 hours. Course content includes reading materials, videos, case studies and templates.

You’ll be taken through the steps of the frame creation methodology and taught how to apply it to a real-life case study. The following topics will be covered during the course:

Introduction to the Frame Creation Model

  • Archaeology – the history of the problem
  • Paradox – why it is difficult to solve
  • Context – the inner circle of stakeholders
  • Field – the wider stakeholder group
  • Themes – the pattern of human values common to the stakeholders
  • Frames – viewing the problem through different lenses
  • Developing solutions.

Course learning objectives

By the end of this course, you should understand the frame creation methodology and how to use it. You will have also gained experience in:

  • Problem-solving
  • Stakeholder mapping
  • Advanced innovation
  • Thematic analysis
  • Using human values to drive the design of solutions
  • Reframing problems and identifying new opportunities for resolution.



To complete this online course, you will need a personal computer with reliable internet access and an operating system with a web browser compatible with the Canvas.


Discounts are available for this course as follows: 

  • 10% discount for UTS staff
  • 10% discount for UTS alumni/students 
  • 15% discount for group enrolments of 3 or more from the same organisation.

Discounts cannot be combined and only one discount can be applied per person per course session. Discounts can only be applied to the full price. Discounts cannot be applied to any offered special price. 

How to obtain your discount voucher code (group enrolments)

  • Please contact the team at with details of group enrolments, to obtain your discount voucher code. 

How to enrol and obtain your UTS staff discount (UTS staff)

How to apply your discount voucher  

  • If you are eligible for a UTS alumni or student discount, please ensure you have provided your UTS student number during checkout. If you are an alumni and have forgotten your UTS student number, email with your full name, UTS degree and year of commencement.  
  • Add this course to your cart 
  • Click on "View Cart" (blue shopping trolley at top right of screen). You will need to sign in or sign up to UTS Open 
  • Enter your eligible code beneath the "Have a voucher code?" prompt and click on the blue "Apply" button 
  • Verify your voucher code has been successfully applied before clicking on the blue "Checkout" button. 

Contact us

Who is this course for?

This course is particularly useful for professionals dealing with wicked problems or who are seeking new ways to innovate, including (but not limited to):

  • Policy
  • Public management
  • Business management
  • Innovation
  • Strategy
  • Design
  • Research and development.


Book a session

Self paced
Expert: Dr Lindsay Asquith
  • Start anytime and complete at your own pace.
  • Online

This course will take approx. 7 hrs of self-directed learning to complete.

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.