You will need to successfully log in to your UTS Open account to enrol in, and access, your UTS Open courses. We’ve covered the most common access issues below. If you can’t find the answer to your question or you still need help, please email support@open.uts.edu.au.

Log in help

My UTS Open password isn't working

If you have a uts.edu.au email address, you can log into UTS Open using your usual UTS credentials. If you have forgotten your UTS email account password, please follow the instructions on the UTS email account password reset page.

If you do not have a uts.edu.au email address, please follow the instructions below:

  1. Check you have already activated your account
    If you have a UTS Open account that is not a UTS email address, please make sure you have already activated your account. You should have received an 'Activate Account' email from noreply@partnerauth.uts.edu.au. You must have already clicked on this link before you can reset your password. If you cannot find this email, please email support@open.uts.edu.au and ask for your account activation email to be re-sent.

  2. Reset your password for your activated account
    If you have already activated your account, open https://open.uts.edu.au/LoginPage and click on 'Forgot password?'. We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported. 

    utsopen_loginhelp_login_screen.png
    Enter your UTS Open email address and click on 'Reset via email'. 

    utsopen_loginhelp_reset_password.png

    Password reset instructions will be sent to your UTS Open account email address from noreply@partnerauth.uts.edu.au. Please wait up to 15 minutes for this email to be sent. If you cannot find this email, please remember to check your Spam folder. 

    You will need to click on the 'Reset Password' link in this email. This will open a custom webpage where you will be able to reset a new password.

    If you receive an email saying you cannot reset your password at this time, check that you activated your account (see Step 1 above), otherwise your account may be locked. If your account is locked, click on 'Unlock account?' on https://open.uts.edu.au/LoginPage.

I’ve forgotten my UTS Open account username

Your UTS Open account username is your email address. We suggest you search your email inboxes for any emails from support@open.uts.edu.au or no-reply@connect.uts.edu.au sent by UTS Open. The 'to' email address should be your UTS Open account email address.

If you can’t find any UTS Open emails, please email support@open.uts.edu.au with:

  • your full name
  • another account detail we can verify, e.g. UTS Open courses in which you’ve enrolled, email address used at the time of enrolment or account creation, your mobile phone or your billing address
  • email subject heading: 'Forgotten UTS Open account username'

We’ll verify your details and be in contact as soon as possible.

I've forgotten my UTS Open account password

If you have forgotten your password you can reset your password by following the instructions below.

Note for uts.edu.au email accounts only: If you have forgotten your UTS email account password, please follow the instructions on the UTS email account password reset page.

  1. Check you have already activated your account
    If you have a UTS Open account that is not a UTS email address, please make sure you have already activated your account. You should have received an “Activate Account” email from noreply@partnerauth.uts.edu.au. You must have already clicked on this link before you can reset your password. If you cannot find this email, please email support@open.uts.edu.au and ask for your account activation email to be re-sent.

  2. Reset your password for your activated account
    If you have already activated your account, open https://open.uts.edu.au/LoginPage and click on 'Forgot password?'. We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported. 
    utsopen_loginhelp_login_screen.png
    Enter your UTS Open email address and click on 'Reset via email'. 
    image8p6rw.png
    Password reset instructions will be sent to your UTS Open account email address from noreply@partnerauth.uts.edu.au. Please wait up to 15 minutes for this email to be sent. If you cannot find this email, please remember to check your Spam folder. 

    You will need to click on the 'Reset Password' link in this email. This will open a custom webpage where you will be able to reset a new password.

    If you receive an email saying you cannot reset your password at this time, check that you activated your account (see Step 1 above), otherwise your account may be locked. If your account is locked, click on 'Unlock account?' on https://open.uts.edu.au/LoginPage and follow the instructions. For additional detail, please read 'My UTS Open account is locked' below.

I can't reset my UTS Open account password

If you try to reset your password but receive a message that says "At this time your password cannot be reset", please follow the steps below.

  1. Check you have already activated your account
    If you have a UTS Open account that is not a UTS email address, please make sure you have already activated your account. You should have received an 'Activate Account' email from noreply@partnerauth.uts.edu.au. You must have already clicked on this link before you can reset your password. If you cannot find this email, please email support@open.uts.edu.au and ask for your account activation email to be re-sent.
  2. Unlock your account

    Your account may be locked if the incorrect password is entered too many times. This is a security measure to prevent unauthorised access. You cannot reset your password until your account has been unlocked.

    How to unlock your account

    Note for uts.edu.au email accounts only: If you are locked out of your UTS email account, please follow the instructions for UTS email accounts.

    To unlock your account, open https://open.uts.edu.au/LoginPage and click on 'Unlock account?'. We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported. 

    utsopen_loginhelp_login_screen.png
    Enter your UTS Open account email address and click on 'Send Email'.utsopen_loginhelp_unlock_account.png

    Account unlock instructions will be sent to your UTS Open account email address from noreply@partnerauth.uts.edu.au. Please wait up to 15 minutes for this email to be sent. If you cannot find this email, please remember to check your Spam and Junk folders.

    Open this Unlock Account email and click on the linked 'Unlock Account' button to open a webpate. Note this link will expire in one hour.

    When you have clicked on 'Unlock Account' link, you should see the message 'Account successfully unlocked'.

    When your account has been successfully unlocked, please open https://open.uts.edu.au/LoginPage and enter your log in details. If you have forgotten your password, please follow the instructions above detailed in 'I've forgotten my UTS Open account password'.

  3. If you have activated and unlocked your account and you still cannot reset your password, please email support@open.uts.edu.au and let us know.

My UTS Open account is locked

Your account may be locked if the incorrect password is entered too many times. This is a security measure to prevent unauthorised access.

How to unlock your account

Note for uts.edu.au email accounts only: If you are locked out of your UTS email account, please follow the instructions for UTS email accounts.

To unlock your account, open https://open.uts.edu.au/LoginPage and click on 'Unlock account?'. We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported. 
utsopen_loginhelp_login_screen.png
Enter your UTS Open account email address and click on 'Send Email'.
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An 'Unlock Account' email with unlock instructions will be sent to your UTS Open account email address from noreply@partnerauth.uts.edu.au. Please wait up to 15 minutes for this email to be sent. If you cannot find this email, please remember to check your Spam and Junk folders.

Open this Unlock Account email and click on the linked 'Unlock Account' button to open a webpage. Note this link will expire in one hour.

When you have clicked on 'Unlock Account' link, you should see the message 'Account successfully unlocked'.

When your account has been successsfully unlocked, please open https://open.uts.edu.au/LoginPage and enter your log in details. If you have forgotten your password, please follow the instructions detailed above in 'I've forgotten my UTS Open account password'.

I receive the error message: You are not assigned to this app in Okta

Okta is our user authentication service. The error message 'You are not assigned this app in Okta' usually occurs if:
  1. You have multiple Okta sessions in your browser: To fix this issue, clear your browser cache before trying to log in again. See below for a link to more detailed instructions.
  2. You are attempting to access a UTS Open page or UTS Open Canvas course without logging into a valid UTS Open account. To fix this issue, go to https://open.uts.edu.au/LoginPage and enter your log in details. If you don't have a UTS Open account, create a new account by clicking on the blue REGISTER button on this page.
How do I clear my cache?

Please follow these basic cache-clearing instructions otherwise you can search for instructions online for the browser you are using. We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported. 
 
After you have cleared your cache, please open https://open.uts.edu.au/LoginPage and enter your log in details. If you have forgotten your password, please follow the instructions above detailed in 'I've forgotten my UTS Open account password'.

How do I?

How do I create a UTS Open account

We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported. 

Open https://open.uts.edu.au/LoginPage and create a new account by clicking on the blue REGISTER button at the bottom.
utsopen_loginhelp_login_screen.png
Please enter the required fields and click on REGISTER.
utsopen_loginhelp_register_new_user.png
Your account will be partially created and a verification email will be sent to your provided email address. To activate your account, you will need to click on the verification link in the 'Activate account' email sent from noreply@partnerauth.uts.edu.au. If you can't find this email, please remember to check your spam and junk mail folders.

After you have activated your account, go to https://open.uts.edu.au/LoginPage and log in with your email and password. You will need to accept the UTS Open Terms and Conditions for your UTS Open account to be successfully created. You have successfully signed in when your first name appears at the top right of the page.

You are now ready to browse our courses on https://open.uts.edu.au/ 

Enrol into a UTS Open course

We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported. 

To enrol into a UTS Open course, we recommend you log in to https://open.uts.edu.au/LoginPage before you start browsing courses. You have successfully signed in when your first name appears at the top right of the page.

After you have signed in, you will be able to browse our course types and study areas. When you are ready to enrol in a short course or microcredential session, click on the blue Add to Cart at the bottom of the page and follow the checkout prompts. If you would like to enrol in a free taster course, click on the blue Start Learning button.

Read more answers to our frequently asked questions.

Access my UTS Open course

To access your UTS Open course, you will need to successfully log in to https://open.uts.edu.au/LoginPage. We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported. 

You have successfully signed in when your first name appears at the top right of the page. Your Dashboard should load by default, otherwise hover over your first name at the top right of the screen to access the user menu and click on Dashboard.utsopen_loginhelp_dashboard.pngAt the top of your Dashboard you will see all your enrolled - but not yet completed - courses. Click on the 'Go To Course' button to launch the course and any online materials. If this button is greyed out and not clickable, it means you have a payment or voucher code approval pending.

Note that completed courses are listed at the bottom your Dashboard under My Achievements. Click on the hyperlinked course name to launch your online learning materials. If this course name does not have a hyperlink (is not clickable), this course material is no longer available.

Our Free Courses are completely free, fully online and self-paced, do not always include completion tasks and do not result in a certificate or digital badge. If your Free Course does not have a completion tasks it may remain at the top of your Dashboard.

If you are having issues, please clear your browser cache and try again.

Read more answers to our frequently asked questions.

Read the UTS Open Frequently Asked Questions (FAQs)

Visit our FAQs page to learn more about:

  • general FAQs
  • microcredentials
  • short courses
  • taster courses (free online courses)
  • enrolment and payment
  • troubleshooting.

Read our Frequently Asked Questions. 

Quick links