Log in help

You will need to successfully log in to your UTS Open account to enrol in, and access, your UTS Open courses. We’ve covered the most common access issues below. If you can’t find the answer to your question or you still need help, please email support@open.uts.edu.au

My UTS Open password isn't working

Note for uts.edu.au email addresses only: you can log into UTS Open using your usual UTS credentials. If you have forgotten your UTS email account password, please follow the instructions on the UTS email account password reset page.

If you do not have a uts.edu.au email address, please follow the instructions below:

Check you have already activated your account
If you have a UTS Open account that is not a UTS email address, please make sure you have already activated your account. You should have received an 'Activate Account' or 'Welcome...' email from support.open@connect.uts.edu.au, info@open.uts.edu.au or noreply@partnerauth.uts.edu.au. You must have already clicked on this link before you can reset your password. If you cannot find this email, please email support@open.uts.edu.au and ask for your account activation email to be re-sent.
Unlock your account

Your account may be locked if the incorrect password is entered too many times. This is a security measure to prevent unauthorised access. You cannot reset your password until your account has been unlocked.
1. If you have entered your password incorrectly three times, your account will be locked. You can unlock your account by following the instructions below for "How to unlock your account".
2. If you have entered your password incorrectly four (4) or more times, your account will now need to be unlocked by a UTS IT administrator. You will need to email support@open.uts.edu.au to request this unlock. You will not be able to unlock your account yourself.
Reset your password for your activated account
We recommend using Google Chrome for the best experience. If you have already activated your account, open https://open.uts.edu.au/LoginPage, enter your UTS Open email address and click on 'Next'.
Click on 'Forgot password?'
Click on 'Send me an email' to trigger a verification email to the UTS Open account email address you entered.
Check your UTS Open account email address for an email sent from noreply@partnerauth.uts.edu.au. This email will contain a verification link and a verification code which will expire in 5 minutes. If you cannot find this email, remember to check your Spam and Junk folders.
Open your verification email and either a) click on the verification link received in your email or b) on your UTS Open log in screen, click on 'Enter a verification code instead' and enter the code received in your email.
If you had received an email saying you cannot reset your password at this time, a) Check that you activated your account (see Step 1 above), or b) Your account may be locked because of too many incorrect password attempts. You will need to click on 'Unlock account?' on https://open.uts.edu.au/LoginPage.
Note that if you enter your password incorrectly four (4) or more times, your account will now need to be unlocked by a UTS IT administrator. You will need to email support@open.uts.edu.au to request this unlock. You will not be able to unlock your account yourself.
Once your verification link has been clicked, or your verification code has been accepted, enter and re-enter your new password. Click on 'Reset Password'.
You should now be logged into your UTS Open Dashboard where you can view your enrolled courses or browse all UTS Open courses and checkout.
If you experience an issue, try repeating these steps. If the issue persists, please email support@open.uts.edu.au with a screenshot of the error message and the steps taken before this error occurred.

I’ve forgotten my UTS Open account username

Your UTS Open account username is the email address you, or your organisation, used to sign up or enrol you into a course. We suggest you search your email inboxes for any emails from support.open@connect.uts.edu.au, no-reply@connect.uts.edu.au or info@open.uts.edu.au. The 'to' email address should be your UTS Open account email address.

If you can’t find any UTS Open emails, please email support@open.uts.edu.au with:

your full name
another account detail we can verify, e.g. UTS Open courses in which you’ve enrolled, email address used at the time of enrolment or account creation, your mobile phone or your billing address
email subject heading: 'Forgotten UTS Open account username'

We’ll verify your details and be in contact as soon as possible.

I've forgotten my UTS Open account password

Note for uts.edu.au email addresses only: You can log into UTS Open using your usual UTS credentials. If you have forgotten your UTS email account password, please follow the instructions on the UTS email account password reset page.

If you do not have a uts.edu.au email address, please follow the instructions below:

Check you have already activated your account
If you have a UTS Open account that is not a UTS email address, please make sure you have already activated your account. You should have received an 'Activate Account' or 'Welcome...' email from support.open@connect.uts.edu.au, no-reply@connect.uts.edu.au, info@open.uts.edu.au or noreply@partnerauth.uts.edu.au. You must have already clicked on this link before you can reset your password. If you cannot find this email, please email support@open.uts.edu.au and ask for your account activation email to be re-sent.
Is your account locked?
1. If you have entered your password incorrectly three times, your account will be locked. You can unlock your account by following the instructions under "My UTS Open account is locked".
2. If you have entered your password incorrectly four (4) or more times, your account will now need to be unlocked by a UTS IT administrator. You will need to email support@open.uts.edu.au to request this unlock. You will not be able to unlock your account yourself.
Reset your password for your activated account
We recommend using Google Chrome for the best experience. If you have already activated your account, open https://open.uts.edu.au/LoginPage, enter your UTS Open email address and click on 'Next'.
Click on 'Forgot password?'
Click on 'Send me an email' to trigger a verification email to the UTS Open account email address you entered.
Check your UTS Open account email address for an email sent from noreply@partnerauth.uts.edu.au. This email will contain a verification link and a verification code which will expire in 5 minutes. If you cannot find this email, remember to check your Spam and Junk folders.
Open your verification email and either a) click on the verification link received in your email or b) on your UTS Open log in screen, click on 'Enter a verification code instead' and enter the code received in your email.
If you had received an email saying you cannot reset your password at this time, a) Check that you activated your account (see Step 1 above), or b) Your account may be locked because of too many incorrect password attempts. You will need to click on 'Unlock account?' on https://open.uts.edu.au/LoginPage.
Once your verification link has been clicked, or your verification code has been accepted, enter and re-enter your new password. Click on 'Reset Password'.
You should now be logged into your UTS Open Dashboard where you can view your enrolled courses or browse all UTS Open courses and checkout.
If you experience an issue, try repeating these steps. If the issue persists, please email support@open.uts.edu.au with a screenshot of the error message and the steps taken before this error occurred.

I can't reset my UTS Open account password

If you try to reset your password but receive a message that says "At this time your password cannot be reset", please follow the steps below.

Check you have already activated your account
If you have a UTS Open account that is not a UTS email address, please make sure you have already activated your account. You should have received an 'Activate Account' or 'Welcome...' email from support.open@connect.uts.edu.au, info@open.uts.edu.au or noreply@partnerauth.uts.edu.au. You must have already clicked on this link before you can reset your password. If you cannot find this email, please email support@open.uts.edu.au and ask for your account activation email to be re-sent.
Unlock your account

Your account may be locked if the incorrect password is entered too many times. This is a security measure to prevent unauthorised access. You cannot reset your password until your account has been unlocked.
1. If you have entered your password incorrectly three times, your account will be locked. You can unlock your account by following the instructions below for "How to unlock your account".
2. If you have entered your password incorrectly four (4) or more times, your account will now need to be unlocked by a UTS IT administrator. You will need to email support@open.uts.edu.au to request this unlock. You will not be able to unlock your account yourself.
How to unlock your account

For uts.edu.au email accounts only: If you are locked out of your UTS email account, please follow the instructions for UTS email accounts.

For non- uts.edu.au emails: To unlock your account, open https://open.uts.edu.au/LoginPage. We recommend using Google Chrome for the best experience.
Click on 'Unlock account?'.
Enter your UTS Open account email address and click on 'Select' next to Email.
Click on 'Send me an email' to receive a verification email sent to the UTS Open account email address you entered.
Check your UTS Open account email address for an email sent from noreply@partnerauth.uts.edu.au. This email will contain a verification link and a verification code which will expire in 5 minutes. If you cannot find this email, remember to check your Spam and Junk folders.
Open your verification email and either a) click on the verification link received in your email or b) on your UTS Open log in screen, click on 'Enter a verification code instead' and enter the code received in your email.
You should see a new screen confirming your account has been successfully unlocked. Enter your password.
If you have forgotten your password, please follow the instructions detailed for 'I've forgotten my UTS Open account password' above.
If you receive an email saying you cannot reset your password at this time, check that you activated your account (see Step 1 above).
If you have activated and unlocked your account and you still cannot reset your password, please email email support@open.uts.edu.au with a screenshot of the error message and the steps taken before this error occurred.

My UTS Open account is locked

Your account may be locked if the incorrect password is entered too many times. This is a security measure to prevent unauthorised access.

If you have entered your password incorrectly three times, your account will be locked. You can unlock your account by following the instructions below for "How to unlock your account".
If you have entered your password incorrectly four (4) or more times, your account will now need to be unlocked by a UTS IT administrator. You will need to email support@open.uts.edu.au to request this unlock. You will not be able to unlock your account yourself.

How to unlock your account

Note for uts.edu.au email accounts only: If you are locked out of your UTS email account, please follow the instructions for UTS email accounts.

For non- uts.edu.au emails: Please follow the instructions below.

Open https://open.uts.edu.au/LoginPage. We recommend using Google Chrome for the best experience. Click on 'Unlock account?'.
Enter your UTS Open account email address and click on 'Select' next to Email'.
Click on 'Send me an email' to receive a verification email sent to the UTS Open account email address you entered.
Check your UTS Open account email address for an email sent from noreply@partnerauth.uts.edu.au. This email will contain a verification link and a verification code which will expire in 5 minutes. If you cannot find this email, remember to check your Spam and Junk folders.
Open your verification email and either a) click on the verification link received in your email or b) on your UTS Open log in screen, click on 'Enter a verification code instead' and enter the code received in your email.
You should see a new screen confirming your account has been successfully unlocked. Enter your password.
Afer your enter your passwrd, you should be logged into your UTS Open Dashboard where you can view your enrolled courses or browse all UTS Open courses and checkout.
If you have forgotten your password, please follow the instructions detailed for 'I've forgotten my UTS Open account password' above.
If you experience an issue, try repeating these steps. If the issue persists, please email support@open.uts.edu.au with a screenshot of the error message and the steps taken before this error occurred.

I receive the error message: You are not assigned to this app in Okta

Okta is our user authentication service. The error message 'You are not assigned this app in Okta' may occur if:

You have multiple Okta sessions in your browser. This may occur if you use Okta to sign into other applications. To fix this issue, clear your browser cache before trying to log in again. See 'How do I clear my cache' below for more detailed instructions.
You are attempting to access a UTS Open page or UTS Open Canvas course without logging into a valid UTS Open account. To fix this issue, go to https://open.uts.edu.au/LoginPage and enter your log in details. If you don't have a UTS Open account, create a new account by clicking on the blue REGISTER button on this page.

How do I clear my cache?

Please follow these basic cache-clearing instructions otherwise you can search for instructions online for the browser you are using. We recommend using Google Chrome for the best experience.

After you have cleared your cache, open https://open.uts.edu.au/LoginPage and enter your log in details. If you have forgotten your password, please follow the instructions above detailed in 'I've forgotten my UTS Open account password'.

How do I?

How do I create a UTS Open account

We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported.

Open https://open.uts.edu.au/LoginPage and create a new account by clicking on the blue REGISTER button at the bottom.

Please enter the required fields and click on REGISTER.

Your account will be partially created and a verification email will be sent to your provided email address. To activate your account, you will need to click on the verification link in the 'Activate account' or 'Welcome..." email sent from noreply@partnerauth.uts.edu.au, support.open@connect.uts.edu.au or info@open.uts.edu.au. If you can't find this email, please remember to check your spam and junk mail folders.

After you have activated your account, go to https://open.uts.edu.au/LoginPage and log in with your email and password. You will need to accept the UTS Open Terms and Conditions for your UTS Open account to be successfully created. You have successfully signed in when your first name appears at the top right of the page.

You are now ready to browse our courses on https://open.uts.edu.au/

Enrol into a UTS Open course

We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported.

To enrol into a UTS Open course, we recommend you log in to https://open.uts.edu.au/LoginPage before you start browsing courses. You have successfully signed in when your first name appears at the top right of the page.

After you have signed in, you will be able to browse our course types and study areas. When you are ready to enrol in a short course or microcredential session, click on the blue Add to Cart at the bottom of the page and follow the checkout prompts. If you would like to enrol in a free taster course, click on the blue Start Learning button.

Read more answers to our frequently asked questions.

Access my UTS Open course

To access your UTS Open course, you will need to successfully log in to https://open.uts.edu.au/LoginPage. We recommend using Google Chrome for the best experience. Please note that Internet Explorer is not supported.

You have successfully signed in when your first name appears at the top right of the page. Your Dashboard should load by default, otherwise hover over your first name at the top right of the screen to access the user menu and click on Dashboard.At the top of your Dashboard you will see all your enrolled - but not yet completed - courses. Click on the 'Go To Course' button to launch the course and any online materials. If this button is greyed out and not clickable, it means you have a payment or voucher code approval pending.

Note that completed courses are listed at the bottom your Dashboard under My Achievements. Click on the hyperlinked course name to launch your online learning materials. If this course name does not have a hyperlink (is not clickable), this course material is no longer available.

Our Free Courses are completely free, fully online and self-paced, do not always include completion tasks and do not result in a certificate or digital badge. If your Free Course does not have a completion task it may remain at the top of your Dashboard.

If you are having issues, please clear your browser cache and try again.

Read more answers to our frequently asked questions.

Access my UTS Open Certificate and Digital Badge

Depending on your course, you may be eligible for a certificate and digital badge . This will be awarded to you following the successful completion of any necessary tasks, assessments, attendance and/or participation requirements for your enrolled course.

Note that our free courses are not eligible for certificates or digital badges and only some result in completions, however we understand that recognising accomplishment is important and we are currently looking at ways to better reflect this for our UTS Open free courses.

UTS Open certificates and digital badges are managed on separate platforms.

UTS Open certificates

Your UTS Open certificate notification will be sent from no-reply@connect.uts.edu.au. To access your certificate:

Log into https://open.uts.edu.au/LoginPage and load your Dashboard.
Go to My Achievements toward the bottom of your Dashboard and click on the View Certificate button to view and download your certificate. If this button does not appear, it means your certificate has not been issued.
If you have any problems logging in, our UTS Open log in help page covers the most common access issues including how to reset your password.

UTS digital badge

Your UTS digital badge notification will be sent from equals@uts.edu.au. UTS uses My eQuals to issue digital badges, a trusted platform for viewing, sharing, and verifying tertiary credentials.

To access your digital badge, please follow the instructions below:

If your UTS Open email address is not set up on My eQuals, register your account with your UTS Open email address at https://www.myequals.net/r/user/register
If you already have a My eQuals account with your UTS Open email address, log in to https://www.myequals.net/r/user/login to view your digital badge
If you already have a My eQuals account with another email address, log in to https://www.myequals.net/r/user/login, click on your name in the top right-hand corner, select Profile Settings and click on "Link another email" to add your UTS Open account email address.

Visit the My eQuals FAQs page for more information about how to manage your My eQuals account, including any log in or access issues. Digital badges are available for courses completed after 15 December 2023.

Learn more about UTS Open digital badges.

Read the UTS Open Frequently Asked Questions (FAQs)

Visit our FAQs page to learn more about:

general FAQs
microcredentials
short courses
taster courses (free online courses)
enrolment and payment
troubleshooting.

Read our Frequently Asked Questions.

Quick links

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.

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