Key benefits of this course
By the completion of this course you should have developed:
- Foundational understanding of the design thinking process
- Skills in human-centred design and co-creation models
- An ability to utilise the right tools at the right time
- Working knowledge of design thinking examples and case studies
- An appreciation of the value of innovation
- Confidence to apply design thinking in practice.
Digital badge and certificate

A digital badge and certificate will be awarded following the successful completion of any necessary tasks or assessments to demonstrate acquired learning of the short course or for meeting attendance and/or participation requirements.
Learn more about UTS Open digital badges.
Course outline
In this course, you will be introduced to ideas to inspire new ways of human-centred working and tools to kick-start innovative improvement solutions.
Each session will include:
- An introduction to key elements of the 5-stage design thinking process
- Case studies and/or live examples
- Tools for you to take away and apply in practice.
Participants will be set a live challenge relevant to their work in the period between module 2 and 3.
The following content will be covered during the course:
Module 1: Define
- Introduction to design thinking
- Example case study
- Tool: Mindmap.
Module 2: Empathy
- Capturing insights
- Example discussion guide
- Tool: Deep listening and questioning.
Module 3: Ideation
- Understanding opportunity spaces
- Example case study
- Tool: Live brainstorming.
Module 4: Prototype
- Test and learn
- Example blueprint
- Tool: Harvesting for prototypes.
Module 5: Engagement
- The value of co-creation
- Case study conclusions
- Tool: Mapping what's next.
Price
Full price: $598 (GST-free)*
*Price subject to change. Please check price at time of purchase.
Discounts are available for this course. For further details and to verify if you qualify, please check the Discounts section.
Discounts
Discounts are available for this course as follows:
- 10% discount for UTS staff, alumni and students
Discounts cannot be combined and only one discount can be applied per person per course session. Discounts can only be applied to the full price. Discounts cannot be applied to any offered special price.
How to enrol and obtain your UTS staff, alumni or student discount
Please contact the team at support@open.uts.edu.au with either your staff or student number.
If you are eligible for a UTS alumni or student discount, please ensure you have provided your UTS student number during checkout.
If you are an alumni and have forgotten your UTS student number, email support@utsopen.uts.edu.au with your full name, UTS degree and year of commencement.
Delivery style
This short course will be delivered as an interactive workshop consisting of an instructor-led lecture, group and individual activities. This training approach allows participants to work through concepts introduced by the trainer in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.
Our face-to-face courses are delivered on UTS campus. Location details and teaching materials will be made available to participants prior to the course.
In-house training solutions
This course can also be customised and delivered in-house.
Enrolment conditions
Course purchase is subject to UTS Open Terms and Conditions.
Contact us
For any questions on enrolment or payment, please email support@open.uts.edu.au
If you have a specific question on course content or requirements, please ippg.learning@uts.edu.au