Key benefits of this course
On completion of this service reviews course participants should have increased knowledge, understanding and skills in:
- How to use a results-based approach to service reviews and what quality review outcomes looks like.
- How to deploy a structured approach to designing, planning, implementing and reporting on service reviews.
- Practical tools and techniques for reviewing programs, operations and services, with direct alignment to the purpose and intended outcomes of the review.
- Embedding evaluative culture within organisations, departments and teams including through ongoing monitoring, evaluation and learning practices.
Digital badge and certificate
A digital badge and certificate will be awarded following the successful completion of any necessary tasks or assessments to demonstrate acquired learning of the short course or for meeting attendance and/or participation requirements.
Learn more about UTS Open digital badges.
Course outline
The service review course is delivered in four, interrelated modules:
Module 1 - Introduction to Service Reviews
- The purpose of service reviews, with consideration of the regulatory requirements plus broader strategic planning and evaluative practice
- Good practice review principles, outcomes and focus areas
- What defines purposeful, quality review processes and outcomes
- Common risks and challenges when undertaking review and evaluation processes
Module 2 - Project Management Approach to Service Reviews
- Service reviews within the context of the policy cycle and other social science research considerations
- Steps and stages in effectively planning, designing, executing and reporting on review outcomes
- Use of practical tools and templates to effectively undertake a review based on case study scenarios.
Module 3 - Service Review Methods and Data Collection
- 101 introduction to qualitative and quantitative review methods
- How to select and implement appropriate review methods to acquire the required evidence base
- Emerging techniques, innovations, fast tracked and cost-effective methodologies relevant to particular review scenarios
- Key considerations when engaging with stakeholders.
Module 4 - Trouble shooting workshop plus tips for writing for impact
- Workshop session to discuss common issues and challenges practitioners are dealing with
- 101 techniques for writing with impact
Learning outcomes
At the completion of this service reviews course participants will have increased knowledge, understanding and skills in:
- How to use a results-based approach to service reviews and what a quality review outcomes looks like
- How to deploy a structured approach to designing, planning, implementing and reporting on service reviews
- Practical tools and techniques for reviewing programs, operations and services, with direct alignment to the purpose and intended outcomes of the review
- How to overcome common issues and challenges when conducting, managing or reporting on reviews
- Embedding evaluative culture within organisations, departments and teams.
Price
Full price: $698 (GST free)*
*Price subject to change. Please check price at time of purchase.
Delivery style
This service reviews course will be delivered as an interactive workshop consisting of an instructor-led lecture, interactive discussions, group and individual exercises, plus open question and answer sessions. This training approach allows participants to work through concepts introduced by the presenter in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.
Enrolment conditions
Course purchase is subject to UTS Open Terms and Conditions.
COVID-19 response
UTS complies with latest Government health advice. Delivery of all courses complies with the UTS response to COVID-19.
Contact us
If you have a specific question on course content or requirements, please email ippg.learning@uts.edu.au
