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SHORT COURSE

Conducting Service Reviews

$ 698.00

START DATE

26 July

MODE

On Campus (Sydney)

DURATION

1 day

COMMITMENT

8 hrs

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Lead Presenter

Edwina Deakin

Edwina Deakin
Senior Manager, Research and Advisory at the UTS Institute for Public Policy and Governance

Edwina Deakin is currently a Senior Manager, Research and Advisory at the UTS Institute for Public Policy and Governance. She is the Project Manager and a lead author of a soon to be released IPPG Guide to Impactful Service Reviews.

Edwina has been involved in commissioning, designing and delivering service reviews and program evaluations for over 25 years -as a NSW government policy director, social policy consultant and now as the lead researcher on multiple service review initiatives on behalf of different state and local government clients. 

Edwina has worked with a wide range of organisations - undertaking over 40 major evaluation and review projects.

Edwina holds a Master’s degree in Social Science, Bachelor of Arts Honours degree, Graduate Diploma in Education, and a Certificate IV in Training and Assessment. She is also Graduate of the Australian Institute of Company Directors.  

More Less

This service review course will guide you through the essentials needed to design and undertake a review of a program, operation or service using a practical, results-based framework. While the course will have a specific focus on local government, it will offer all participants knowledge and skills in how to plan, undertake and report on evaluation activities covering review planning, design, research and consultations, and reporting issues.

About this course

This service review course will guide you through the essentials needed to design and undertake a review of a program, operation or service using a practical, results-based framework. While the course will have a specific focus on local government, it will offer all participants knowledge and skills in how to plan, undertake and report on evaluation activities covering review planning, design, research and consultations, and reporting issues.

This course offers a structured and practical approach to service reviews that aligns with organisational priorities, and stakeholder and community needs and expectations.

Key benefits of this course

On completion of this service reviews course participants should have increased knowledge, understanding and skills in:

  • How to use a results-based approach to service reviews and what quality review outcomes looks like.
  • How to deploy a structured approach to designing, planning, implementing and reporting on service reviews.
  • Practical tools and techniques for reviewing programs, operations and services, with direct alignment to the purpose and intended outcomes of the review.
  • Embedding evaluative culture within organisations, departments and teams including through ongoing monitoring, evaluation and learning practices.

Digital badge and certificate

A digital badge and certificate will be awarded following the successful completion of any necessary tasks or assessments to demonstrate acquired learning of the short course or for meeting attendance and/or participation requirements.

Learn more about UTS Open digital badges.

Course outline

The service review course is delivered in four, interrelated modules:

Module 1 - Introduction to Service Reviews

  • The purpose of service reviews, with consideration of the regulatory requirements plus broader strategic planning and evaluative practice
  • Good practice review principles, outcomes and focus areas
  • What defines purposeful, quality review processes and outcomes
  • Common risks and challenges when undertaking review and evaluation processes

Module 2 - Project Management Approach to Service Reviews

  • Service reviews within the context of the policy cycle and other social science research considerations
  • Steps and stages in effectively planning, designing, executing and reporting on review outcomes
  • Use of practical tools and templates to effectively undertake a review based on case study scenarios.

Module 3 - Service Review Methods and Data Collection

  • 101 introduction to qualitative and quantitative review methods
  • How to select and implement appropriate review methods to acquire the required evidence base
  • Emerging techniques, innovations, fast tracked and cost-effective methodologies relevant to particular review scenarios
  • Key considerations when engaging with stakeholders.

Module 4 -  Trouble shooting workshop plus tips for writing for impact  

  • Workshop session to discuss common issues and challenges practitioners are dealing with
  •   101 techniques for writing with impact  

Learning outcomes

At the completion of this service reviews course participants will have increased knowledge, understanding and skills in:

  1. How to use a results-based approach to service reviews and what a quality review outcomes looks like
  2. How to deploy a structured approach to designing, planning, implementing and reporting on service reviews
  3. Practical tools and techniques for reviewing programs, operations and services, with direct alignment to the purpose and intended outcomes of the review
  4. How to overcome common issues and challenges when conducting, managing or reporting on reviews
  5. Embedding evaluative culture within organisations, departments and teams.

Price 

Full price: $698 (GST free)*

*Price subject to change. Please check price at time of purchase. 

Delivery style

This service reviews course will be delivered as an interactive workshop consisting of an instructor-led lecture, interactive discussions, group and individual exercises, plus open question and answer sessions. This training approach allows participants to work through concepts introduced by the presenter in an application-focused teaching environment. Participants will challenge their understanding of the concepts and consider their application once back in their individual workplace.

Enrolment conditions

Course purchase is subject to UTS Open Terms and Conditions. 

COVID-19 response 

UTS complies with latest Government health advice. Delivery of all courses complies with the UTS response to COVID-19.

Contact us

If you have a specific question on course content or requirements, please email ippg.learning@uts.edu.au

Who is this course for?

This course will benefit any individual involved in the design, delivery, or use of program or service reviews or related evaluation processes.

Book a session

Fri 26 Jul 2024-
Fri 26 Jul 2024
Expert: Edwina Deakin
  • UTS – Venue TBC
  • On Campus (Sydney)
  • 1 session, 8 hours total

Enrolments close at 9am, 26 July 2024 AEST, or when all places have been filled, whichever occurs first.

Acknowledgement of Country

UTS acknowledges the Gadigal people of the Eora Nation, the Boorooberongal people of the Dharug Nation, the Bidiagal people and the Gamaygal people, upon whose ancestral lands our university stands. We would also like to pay respect to the Elders both past and present, acknowledging them as the traditional custodians of knowledge for these lands.

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