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Delivery of services has transformed over recent decades. Councils have moved beyond a traditional emphasis on property towards broader objectives to promote the social, economic, environmental and cultural well-being of their communities. More than ever, councils are looking for ways to ensure the services they provide are relevant to their communities and are financially sustainable. In this course, you will learn methods for reviewing and enhancing local government services and expand your knowledge and understanding of what is involved in service delivery at the local level.
This course has been designed to help meet the contemporary challenges of local government through building understanding and skills in reviewing and transforming service delivery. You will be provided with the tools to consider future shifts in delivering services in a practical and measured manner and gain access to a range of research, studies, reports and case studies. This is an excellent way to balance your practical experience with theoretical knowledge with the support of academics and contemporaries.
The course runs over five days with presentations, facilitated discussions and group workshops.
The course will cover:
By the completion of this course you will have:
UTS is undertaking a number of social distancing initiatives, as informed by NSW Health advice, to help reduce social interactions in support of the government’s efforts to slow the spread of COVID-19. As part of this response, some of our short courses may be postponed to a later date.
Please note however, bookings are open for all courses offered by the Institute for Public Policy and Governance (IPPG). If a course needs to be postponed, participants will have the chance to transfer to a later date, a new course or request a full refund. IPPG will also be offering a range of online or blended learning options facilitated via zoom video conferencing. If you have any questions in the interim, please do not hesitate to contact our team at firstname.lastname@example.org.
Professionals working the public sector, particularly local government who are motivated to modernise service delivery concepts and practice.