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Designing out problems

We live in exciting times. Yet living now isn’t always easy. Problems today are complex and dynamic and require a shift in thinking. Here, we take you through the steps of framing and re-framing your problems. You’ll learn design skills to address problems that you may have previously placed in the too-hard basket.

About this course

Complex problems are to be found in every profession, as well as our personal lives. That’s why we’ll use a range of design tools and techniques to help you develop new ways of seeing the world, as well as new ways of thinking and acting upon it. The methodology that you will learn is frame creation – a design based innovation methodology. Through this guiding framework you will map out the nature of your problem. The emphasis is on learning through experience, reflecting on what you have learnt and trying out what you have learnt. UTS academics and design practitioners share practical examples and advice from the Design Innovation Research Centre, and we’ll also hear from UTS Professor Kees Dorst, an internationally recognised design expert. You’ll also be able to download templates and resources as a toolkit to apply to your design problems beyond this course.

Course structure

In this course we will take you through the first steps to designing out problems through a framing methodology. You’ll learn how to:

  • Develop a design mindset
  • Define a problem
  • Dig deep and clarify problems


Why you should do this course

To help you develop design skills to solve complex professional problems, we'll work through examples and activities. You'll get the chance to:

  • Learn from academics and expert about design-thinking basics
  • Reflect on your own problem-solving skills within own practice/profession
  • Share and brainstorm new ideas with others.
  • Gain insights from Graduate Certificate in Public Sector Innovation

Who is this course for?

This course is for motivated professionals who are energised by innovation and are interested in learning about frame creation and its used in problem solving. 


Free course


Start anytime




Self paced

Meet the Expert

Dr Lindsay Asquith

Dr Lindsay Asquith
Senior Lecturer, DIRC (Design Innovation Research Centre) Associate Member, DIRC - Design Innovation

Lindsay has an MA in History and a PhD in Architecture from Oxford Brookes University. She has written a number of journal and magazine articles as well as edited a book on Vernacular Architecture in the 21st Century. She is an experienced workshop facilitator and researcher and has worked closely with public sector organisations for a number of years assisting them with complex problem solving. She established a Design Think Tank at the City of Sydney
where she worked as Night Time City Project Manager before re-joining the team at Designing Out Crime to teach on the Graduate Certificate of Public Sector Innovation.


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Lucy Klippan

Lucy Klippan
Strategic Design Research Practitioner, DIRC (Design Innovation Research Centre) Associate Member, DIRC - Design Innovation

Lucy holds a Bachelor of Fine Arts degree from UNSW College of Fine Arts and a Masters of Design from UTS. Lucy is a graphics and visual communications designer with a varied background that includes experience working in retail customer service and visual merchandising and the NSW public service. Her work at DOC spans consultancy on local government safety strategy, co-design facilitation with government agencies and other organisations, and managing DOC branding and communications. Lucy brings a wide range of design research skills to her work at DOC including stakeholder mapping,
visual communication and branding skills.

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