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Online Content Moderation and Intervention Strategies

Information quality is a critical consideration for anyone who publishes online. This UTS short course will introduce you to content moderation technologies, emerging intervention strategies and the legal and ethical issues associated with moderating online content.

About this course

You’ll be introduced to content moderation tools like Perspective, along with emerging intervention strategies to help people navigate misinformation and other harmful content online. You’ll learn to consider the ethical issues and practical challenges of building and deploying these tools, as well as to identify the various legal issues involved and adopt best-practice risk management strategies

Key benefits of this course

This short course has been designed to give participants:

  • knowledge of the role of content moderation in healthy information ecosystems;
  • exposure to tools, techniques and practices for content moderation; 
  • strategies for using content moderation to improve conversations; and
  • insights into emerging intervention strategies. 
  • CPD points: For NSW lawyers seeking to include this study towards their legal Continuing Professional Development requirements, note that completion of this short course may count as 5 CPD units (one legal CPD unit per hour).


Full price: $1,100 (GST-free)*

Special price: $990 (GST-free)* This early bird price is available until 17 July 2022.

*Price subject to change. Please check price at time of purchase.

Discounts are available for this course. For further details and to verify if you qualify, please check the Discounts section under Additional course information.

Enrolment conditions

COVID-19 response 

Additional course information

Course structure and learning objectives

Course structure

This course consists of three 75-minute webinars over consecutive days led by our expert facilitators.

Topics covered include:

Session 1: Introduction and problem definition (75 mins)

  • The role of content moderation and how it relates to other information quality strategies  
  • Public, quasi-public and private spheres: actors and stakeholders.
  • Evolving legal landscape.
  • Building content moderation policies.

Session 2: Content moderation technology (75 mins)

  • Different forms of content moderation: pre/post, how humans and algorithms work together. 
  • Sourcing and using datasets for machine learning.
  • Learnings from building Perspective, a content moderation tool: addressing bias issues. 
  • A case study on product design implications.

Session 3: State of the research: intervention learnings, inoculation, information literacy and reporting tools (75 mins)

  • What we are learning about intervention strategies such as inoculation and accuracy prompts. 
  • Incorporating behavioural science to explore new ways of building resilience to misinformation and other harmful content.
  • Ethical considerations.

Course learning objectives

This short course will equip participants with an awareness of:

  • Knowledge of content moderation and other strategies for a healthy online information ecosystem;
  • A practical understanding of how computational tools can be used for content moderation;
  • Expert perspectives on use of these tools to improve online conversations and information literacy;
  • Valuable insights into associated legal and ethical issues.



This course will be facilitated online using Zoom video conferencing with course materials provided via the UTS Canvas Learning Management System. You will need:

  • Access to a computer or device with a reliable internet connection
  • Operating system with a web browser compatible with the Canvas LMS
  • Speakers or headphones for audio 
  • Microphone and video camera functionality (optional but recommended).


Discounts are available for this course as follows:  

  • UTS alumni and current students: 10% discount with voucher code: Lawalumni
  • UTS staff: 10% discount (see below)
  • 2-4 enrolments from the same organisation: 10% discount
  • 5 or more enrolments from the same organisation: 15% discount

Discounts cannot be combined and only one discount can be applied per person per course session. Discounts can only be applied to the full price. Discounts cannot be applied to any offered special price.  

UTS Staff only: How to enrol and obtain your UTS staff discount  

Please contact the team at  to clarify payment options and the 10% staff discount code.

Multiple enrolments from the same organisation

To take up this offer, email with:

  • Your organisation’s name
  • The course name and date 
  • The number of people you’ll be enrolling (minimum of 5 participants).

How to apply your discount voucher 

  • If you are eligible for a UTS alumni or student discount, please ensure you have provided your UTS student number in your UTS Open Profile(under “A bit about you”). If you are an alumni and have forgotten your UTS student number, email with your full name, UTS degree and year of commencement.  
  • Add this course to your cart 
  • Click on "View Cart" (blue shopping trolley at top right of screen). You will need to sign in or sign up to UTS Open 
  • Enter your eligible code beneath the “Have a code?” prompt and click on the blue "Apply" button 
  • Verify your voucher code has been successfully applied before clicking on the blue "Checkout" button.

Contact us

Who is this course for?

This course has been designed for anyone who oversees, advises on, produces and/or publishes online content, including:

  • communication professionals 
  • news and social media publishers 
  • journalists
  • content creators 
  • public relations and media professionals
  • schools, sport, and community groups with a digital media presence  
  • legal professionals working in digital and social media 
  • IT and communications risk and compliance managers and staff 
  • general counsel.


17 August




3.75 hrs

Meet the Experts

Francesco Bailo

Francesco Bailo

Francesco Bailo joined UTS in 2019 and is an expert on the use of digital and social media technologies in politics. He obtained his PhD at the University of Sydney in 2017 with a research on online political participation using computational methods for text and network analysis. Before academia, he worked in development assistance for the Australian government, non-governmental organisations and the UN. He has lived in Afghanistan, Guatemala, Mauritius and Ecuador.

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Cass Matthews

Cass Matthews
Legal Lead

Cass Matthews leads the legal team at Jigsaw, based in New York, and is currently Google’s public policy lead for countering violent extremist content. She has been advising on emerging technology and future-defining research at Google since 2012. Cass also has a long history advising leading Australian media and technology companies.

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Book a session

Wed 17 Aug 2022 -
Fri 19 Aug 2022
Expert: Francesco Bailo, Cass Matthews
  • This online course will be delivered via facilitated Zoom sessions, with materials provided via Canvas LMS.
  • Online
  • 3 sessions, 3.75 hours total

Early bird price is scheduled to end on 1 August 2022, at 12.00am (AEDT).

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